Refund and Cancellation Policy |
1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 16hr delivery window starts. In case of Courier Products cancellation is not possible if the product is dispatched and Personalised Products once placed can not be cancelled. 2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to orders@eg2i.com Mail shall contain following details:- a. Order ID: b. Cancellation Reason: c. Refund Account Details: 3. Cancellation shall be initiated after formal order cancellation request is received at orders@eg2i.com 4. Refund shall be made under following conditions: a. Order was cancelled. b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient ) c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced. 5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer. 6. In case of Cancellation, 15% charge will be applicable. 7. Any discounted or exempted amount can not be claimed for refund. 8. Any extra amount credited to EG2i's account may be considered for order enhancement but will not be refundable. 9. In all matters concerning Cancellation and refund EG2i shall have the deciding hand. 10. EG2i may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website. 11. If you have any questions/comments about our Cancellation And Refund Policy, please email us at orders@eg2i.com |
Valentine/ Rakhi Orders1. Orders placed for Valentine week (7th - 14th February) can be cancelled ?Ans: This is because we plan and process orders way in advance to ensure we deliver the best during Valentine / Rakhi Rush. 2. No Fixed Time Guarantee for Valentine Week Orders/ Rakhi Orders? Ans: While we put in best of our efforts to ensure delivery of your orders as soon as possible, due to huge rush during Valentine week we do not offer any fixed time guarantee. Orders are processed on first-come-first-serve basis, delivery areas and other local conditions. 3. Delivery Status may arrive a little later? Ans: Due to huge Rush in Valentine, the delivery status confirmation by email and SMS may arrive little later. Our team works very hard to let you know that your order is delivered - soonest we can! Please be patient, all confirmed orders will be delivered on scheduled date. 4. Support Team may take a little longer to respond ? Ans: Our support team is to ensure everything is good around us, they may take a little more time to respond. Kindly be patient if you have dropped us an email, we ensure it is being reviewed and will be positively answered back. 5. Gifts Products are shipped ? Ans: All products from Gift Category is shipped using FedEx, Blue Dart or DTDC. It may arrive within 3-4 working days. While other products from Flowers, Cake or Soft Toys category (where hand delivery available) will arrive on your selected date of delivery. |
Customer Service DeskIn the event that you are not satisfied with our service, any complaints or suggestions should be addressed to: Email us: orders@eg2i.com |