----- ----- -----
International Shipping Policy ::::::::::

Shipping & Delivery Policy

Please allow us 24 - 48 working hours, after the chosen date of delivery, to be able to give you an update on the order.
Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.
Our partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
Subject to the other terms of the Shipping Disclaimer, the deliveries would be done between 10 a.m. to 6 p.m. Delivery may take longer due to:
  • Bad weather
  • Political disruptions
  • Other unforeseen circumstances
Before major occasions, we suggest that you place your order at least five days in advance.
Products that are hand delivered cannot be delivered along with courier products.
For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.
  • No/Incorrect doorbell name

Delivery of Courier Products

Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, EG2I does not make any representation or warranty in relation to the delivery of such order.
For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
No deliveries are made by third party courier agencies on a Sunday and Public Holidays.
No deliveries shall be made on Fridays and National Holidays in UAE and other Islamic countries or others countries.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempt, you shall still be charged for the order.
We will consider the order executed in the below cases:
  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.
In case of residential areas, the order may be left at the door or Post Box or with a neighbour or a note may be left for the recipient to pick the order from the local hub.
In case of business addresses, orders may be left at the reception.

Delivery to Hospitals Policy

The florists in our EG2I network are experienced at making deliveries to hospitals. When placing your order, please be sure to include:
  • Hospital name
  • Full address of the hospital
  • Telephone number of the hospital
  • The name of the recipient
  • Room number or ward of the recipient
We will send your order in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Delivery to Hotels Policy

The florists in our EG2I network are experienced at making deliveries to hotels. However please be aware to make the following information available:
  • Hotel name
  • Full address of the hotel
  • Telephone number of the recipient and the hotel
  • The name of the recipient
  • Room number of the recipient
  • Name of Tour Company, if applicable
If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Wedding Halls/Marriages Policy

For delivery of order items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host.

Delivery to Hostels

Our florists are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:
  • Hostel name
  • Full address of the hostel
  • Telephone number of the recipient and the hostel
  • The name of the recipient
  • Room number of the recipient
The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.

Delivery to Railway Stations, Metro Stations and Airports

We do not deliver to Railway Stations, Metro Stations and Airports.

HAPPY SHOPPING
Customer Service
Team EG2i.com
Email: orders@eg2i.com
+91-7044021833